We're here to help you and your family.
Q: How do I reset my password?
A: Go to the login page and click "Forgot Password". Enter your email address and follow the instructions sent to your inbox.
Q: Can I have multiple parent accounts?
A: Yes! You can add additional parent accounts with different email addresses to manage the same child profiles.
Q: How is content selected?
A: Our team of educators and child safety experts carefully curate content. All videos are reviewed for age-appropriateness and educational value.
Q: Does Kidofy have ads?
A: Kidofy is mostly ad-free. We keep ads minimal to maintain a distraction-free learning experience for children. Parental controls help manage what your child sees.
Q: Can I request specific content?
A: Absolutely! Visit our content request form in the app or email us at content@kidofy.in with your suggestions.
Q: The app crashes on my device. What should I do?
A: First, try uninstalling and reinstalling the app. If the issue persists, make sure your device has the latest software update.
Q: Videos won't load. How do I fix this?
A: Check your internet connection. Try clearing the app cache or refreshing. If problems continue, contact our support team.
Q: Is Kidofy available offline?
A: Kidofy requires an internet connection to stream content. However, we're working on offline viewing features!
Q: Is Kidofy free?
A: Kidofy offers a free version with access to curated content. Premium features are available with a subscription.
Q: How do I cancel my subscription?
A: You can cancel anytime through your account settings. No hidden fees or long-term contracts!
Email Support: contact@kidofy.in - We respond within 24 hours (sometimes it will take more than 2 days also)
Social Media: Follow us on Facebook, Instagram, and Twitter for updates and quick responses
Step 1: Check your internet connection
Step 2: Clear app cache and cookies
Step 3: Restart the app or device
Step 4: Update to the latest app version
Step 5: Contact support if issues persist